A telecom sales rep sold over CA$34,000 of budgeting printables on Etsy, drafting listings with ChatGPT
Claudine Lam built a store of about 240 digital templates in her evenings and uses ChatGPT for a first draft of each product description.
Subject: Claudine LamDigital printables (budgeting and savings templates) sold on Etsy

Case Overview & Background
Claudine Lam, who works in telecommunications sales in British Columbia, started an Etsy shop in January 2022 to earn an extra $500 a month after buying a home. She designed printables in the evenings and listed them on weekends, growing to about 240 products. Sales picked up once she moved from seasonal cards to evergreen budgeting and savings templates.
How AI Is Used
Step-by-Step Process
She took an online Etsy course and started with seasonal printables.
Budgeting guides and savings challenges sold far more consistently.
She uses ChatGPT for a base description and edits it to match the product.
She keeps adjusting fonts, colors and content on products that sell even a little.
Customer Acquisition & Distribution
Limitations, Risks & Failure Modes
What may not apply to you, and what could go wrong:
- Early months made almost nothing, including a small loss in February 2022
- Etsy fees, including a 12% off-site ad fee, cut into sales
- Common printables face heavy competition and copying
- Sales dropped when she was less active on the store
Key Takeaways
- Evergreen products beat seasonal ones for steady sales
- AI helps with listing copy, but she edits it to fit each product
- Steady iteration on products that sell matters more than perfection
Sources
Business Insider: A telecommunications rep who's sold $25,000 in digital printables since 2022 on Etsy explains how she started
Note: Reported story by Laila Maidan. States the CA$34,000 (about $25,000) in sales from account screenshots BI viewed and her ChatGPT use for descriptions.
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